- SpeechOne
- Service and support
Service and support
Don’t perform any maintenance operations that aren’t described in this user manual. Don’t disassemble the device into its component parts to carry out repairs. The device may only be repaired in authorized service centers.
Contact our supporting Philips partners
If you have any questions about your SpeechOne or experience technical issues, contact one of our supporting Philips partners. The local partner you purchased your SpeechOne from will strive to answer your questions and to solve your problem as soon as possible.
Troubleshooting
Find the most common problems you could encounter with the SpeechOne in the following table. If you are unable to solve the problem with the information below, contact the supporting Philips partner you purchased the device from.
Problem | Cause | Solution |
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The SpeechOne is completely without function. |
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The SpeechOne doesn't respond to input commands. |
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The SpeechOne doesn't switch on. |
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The SpeechOne doesn't connect to the docking station. |
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The SpeechOne is connected to the computer but sound will play on the computer’s speaker only. |
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The SpeechOne doesn't record sound. |
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My computer can't detect the foot control. |
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The connection between the SpeechOne and the docking station is being interrupted. |
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LED colors and meanings
The LEDs on your SpeechOne and the docking station indicate the connection and battery status as well as problems that might occur when using your SpeechOne and the docking station. Use the following table to learn more about the connection status, battery status, and potential problems:
SpeechOne LED | Button LEDs on docking station | Battery LEDs on docking station | Meaning |
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green | off |
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red | orange |
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orange | orange |
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green flashing | off |
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off | orange |
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red | orange |
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